ph 900 Privacy Policy – How We Handle Your Personal Data in the Philippines

When you register on ph 900, we collect your full name, date of birth, email address, mobile number, and a username of your choice. This information is required to create and verify your account, confirm that you meet the minimum age requirement of 21 years, and ensure that only one account is registered per person. We also use your contact details to send you important account notifications, security alerts, and updates about your transactions. Without this basic registration data, we are unable to open an account for you or provide access to the platform. All registration data is stored securely and is never sold to third parties.

To process deposits and withdrawals in Philippine pesos, ph 900 collects payment-related information such as your preferred payment method, account or wallet details registered in your name, and transaction history. We do not store full card numbers or sensitive payment credentials on our servers — these are handled by our secure payment processors in compliance with applicable standards. Transaction records are retained for regulatory and audit purposes as required under Philippine law. If you request a withdrawal, we verify that the destination account belongs to you before processing the transfer. This protects you from unauthorised withdrawals and helps us maintain a secure financial environment for all Filipino players.

When you access ph 900 through a mobile device or browser, we automatically collect certain technical data including your IP address, device type, operating system, browser version, and session activity logs. This data helps us detect suspicious login attempts, prevent fraud, and ensure that the platform performs correctly across different devices used by Filipino players. We also use aggregated usage data to understand which features are most popular and to improve the overall experience on the platform. This technical information is not used to identify you personally beyond what is necessary for security and platform optimisation purposes. You can review our cookie practices in the section below for more detail on how tracking technologies are used.

In line with our obligations under Philippine regulations, ph 900 may request government-issued identification documents to verify your identity before processing withdrawals or when your account is flagged for a security review. Acceptable documents include a valid Philippine passport, driver's licence, or any government-issued ID that confirms your name and date of birth. These documents are reviewed by our compliance team and stored securely with restricted access. We do not use your identification documents for any purpose other than account verification and regulatory compliance. Once verification is complete, your documents are retained only for as long as required by applicable law.

You have the right to request a copy of the personal data that ph 900 holds about you at any time. To make an access request, contact our support team through your account dashboard and we will respond within a reasonable timeframe as required under Philippine data privacy regulations. Your request will be processed at no charge for standard requests. We may ask you to verify your identity before releasing any personal data to ensure that information is only disclosed to the account holder. If your request is complex or involves a large volume of data, we will notify you of any expected delay.

If any of the personal information we hold about you is inaccurate or out of date, you have the right to request that it be corrected. You can update basic account details such as your contact number and email address directly through your account dashboard. For changes to identity-related information such as your name or date of birth, you will need to submit a correction request through our support team along with supporting documentation. ph 900 will process correction requests promptly and confirm once the update has been made. Keeping your information accurate helps us provide you with a better and more secure experience on the platform.

You may request that ph 900 delete your personal data in certain circumstances — for example, if you close your account and there is no longer a legal or regulatory reason for us to retain your information. Please note that some data must be retained for a minimum period under Philippine law, including transaction records and identity verification documents. Where erasure is not possible due to legal obligations, we will inform you of the specific reason and the expected retention period. Once the mandatory retention period has passed, your data will be securely deleted or anonymised. To submit an erasure request, contact our support team through your account dashboard.

You have the right to object to certain types of data processing, including the use of your personal information for direct marketing purposes. If you object to receiving marketing communications, you can update your preferences through your account dashboard at any time and we will stop sending promotional messages immediately. You may also object to data processing carried out on the basis of our legitimate interests, though in some cases we may be required to continue processing your data to comply with legal obligations or to protect the security of the platform. All objection requests will be reviewed and responded to within a reasonable timeframe.